Shipping Policy
Shipping costs
FREE standard shipping on all UK orders. No minimum spend, no hidden fees. Any applicable taxes are included in the price you see at checkout.
Processing time
Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding UK bank holidays).
Delivery time
- United Kingdom: 6–12 business days after dispatch.
Total estimated time from order to delivery: 7–15 business days.
Tracking
Every order receives a tracking number by email as soon as it is dispatched, so you can follow your parcel door to door.
Delays and lost parcels
If your order has not arrived within 20 business days of dispatch, contact us at thaeco@outlook.com and we will send a free replacement or issue a full refund — your choice.
Contact: thaeco@outlook.com · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom